FREQUENTLY ASKED QUESTIONS!
- What shipping methods are available?
Horlinks™ ships all her products ONLY via her partnering logistic company; (DHL International) – Dalsey Hillblom Lynn. A known global brand providing domestic and international shipping, courier, and logistics services worldwide. Established in the year 1969 by Adrian Dalsey, Larry Hillblom, and Robert Lynn.
- Do you ship internationally?
Yes! We ship internationally with a partnership agreement and arrangement well-structured and handled by DHL; to our customer’s satisfaction*! Guaranteeing everyone Speed, Reliability, and Customer Satisfaction. Covering over 220 countries and territories, with unmatched geographic coverage, extensive expertise, knowledge, and commitment.
Shipments cannot be delivered to PO Boxes or postal codes, ONLY to given specific address – with a central identifiable LANDMARK.
- ELEVATED RISK SURCHARGE: A $33 (US Dollars only) surcharge is applied when shipping to a destination country, DHL is operating at elevated risk due to a continuous state of war, civil unrest, or continuous threats from terrorism. The list of destination countries affected as of 1st January 2016: Afghanistan, Burundi, Iraq, Libya, Mali, Niger, South Sudan, Syria and Yemen.
- AND NO SHIPMENTS TO INDIVIDUALS IN RUSSIA: DHL does not deliver shipments addressed to individuals in Russia; only shipments addressed to companies in Russia can be delivered!
- How long will it take to get my package?
With our official courier company – DHL International, shipping/delivery takes approximately 3 – 8 business days (Mondays-Fridays); for standard shipping. After picking up your package(s) from our pickup outlet(s).
- How do I place an order?
Placing an order on horlinks.com requires you to have a Credit/Debit Card to help ensure your desired products’ choice gets shipped to you from our warehouse store, after our merchants’ payment approval.
- How do I cancel or change an order?
After you’ve placed an order for a particular product(s). You can ONLY cancel this order(s) on the site via your account. As concerning changing an order, you either send us an E-mail at orders@horlinks.com and/or Call/WhatsApp us directly on +2349029477510; within 12 hours from the time your order(s) were placed.
- Do I need an account to place an order?
YES! You can ONLY have access to our store’s e-commerce system to purchase any particular product(s) by first creating an account with us via a functional e-mail account you can always access.
- How do I track my order?
Immediately you check out after making the selected order(s), our store being fully automated by DHL International, creates/generates a specific TRACKING NUMBER for that order(s) placed. You can now use this number to track your order(s) after 12 hours of making your purchase.
- How can I return a product?
We want to fully satisfy you with our products and services. Unsatisfied with your products purchased at HORLINKS.COM? We have a return policy which is within 30 days after the purchase is made. You can contact us within this period of taking delivery and organise a return of these product(s); for an account credit of the purchased price of your product(s) – excluding all initial shipping charges. All products MUST be returned in their original packed conditions and NOT damaged to ANY during the time of possession.
YOUR HEALTH BELONGS TO YOU, OWN IT! PROTECT IT!! & SECURE IT!!!
Get more health guides and knowledge from our related E-book Resources Center – https://horlinks.com/product-category/e-books
